This is our PRIVACY POLICY
Effective Date: 1st January 2026
1. Introduction Welcome to Thomerson Interiors Group Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website thomersonbespoke.com (the "Site") or request a callback for our services.
2. Who We Are (Data Controller) The data controller responsible for your personal information is:
Company Name: Thomerson Interiors Group Ltd
Registered Address: 32 Mason Road, Norwich, Norfolk, NR6 6RF
Contact Email: [email protected]
3. Information We Collect We collect personal information that you voluntarily provide to us when you fill out our "Request A Callback" or "Commission Your Heirloom" forms. This includes:
Full Name
Phone Number
Email Address
Any details included in your message
4. How We Use Your Information We use the information we collect for the specific purpose of providing our bespoke joinery and upholstery services. Specifically:
To contact you: We will use your phone number and email to return your callback request regarding your headboard or upholstery project.
To manage your inquiry: To schedule consultations, provide quotes, and discuss design requirements.
Internal Record Keeping: To keep a record of your inquiry in our secure customer relationship management system.
5. Legal Basis for Processing Under the UK General Data Protection Regulation (UK GDPR), our lawful basis for processing your personal data is:
Consent: You have given us clear consent to process your personal data for a specific purpose (i.e., by submitting the callback form).
Legitimate Interests: Processing is necessary for our legitimate interests in conducting and managing our business to enable us to give you the best service.
6. Sharing Your Information We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
Hosting & CRM: Our website and forms are hosted by HighLevel (our secure marketing platform).
Analytics: We use Google Analytics and Google Ads to help us understand how our website is being used.
7. Cookies and Tracking Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and allows us to improve our Site.
Google Ads: We use Google advertising cookies to understand the effectiveness of our marketing campaigns.
8. Your Data Protection Rights Under the UK GDPR, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
9. Contact Us If you have any questions about this privacy policy or our treatment of your personal data, please contact us by email at [email protected].Paragraph Font